Strong correlation between operational maturity and business financial performance

The correlation between your organization’s operational maturity and financial performance is strong. Most competitive ...

Documented processes are the new mark of success for C-level leaders

Technology has advanced to the point where businesses cannot viably sustain themselves without it. From a ...

The surprising value of I.T. status reports to C-level executives

C-level executives aren’t the technical know-how guys, but receiving I.T. status reports has become a necessary tool to lead ...

Because of disruption, use of technology can break (or make!) your business objectives

Use of technology has exerted a transformative effect on businesses since the late 1800s, but the process has ...

Technology paradox: Why business leaders shouldn’t delegate I.T. oversight

We live in an era of true technology paradox: Business leaders can’t delegate I.T. oversight—but few executives want to ...

Rule 5 of becoming a great place to work: Jazz up new employee onboarding

“Jazz up new employee onboarding: Welcoming and training staff as part of the employee experience” is part 5 in a…

Baby Boomers and Gen Xers and the “T” word

Many Baby Boomers and early Gen Xers hope they can avoid the “T” word long enough to exit the workforce gracefully before ...

Rule 4 of becoming a great place to work: Bag your BHAG

One of Jim Collins's most innovative business strategies is the BHAG—the “Big Hairy Audacious Goal.” Five years ago, NetGain ...

What they really think of you: Putting Net Promoter Scores to use

In 2016, we began using the Net Promoter System (NPS) to analyze NetGain’s reputation among our clients. Simplicity is the ...