IT Services Packages
What is Technology OneSource?
Technology OneSource is NetGain’s premium managed IT and cybersecurity service. Our mission is to deliver the talent and technology your organization needs. We know your IT investment directly impacts your company’s ability to perform at the highest levels. Partnering with an IT expert ensures your tech needs are met, letting you focus on business strategy.
With Technology OneSource you can choose the IT service packages that perfectly fit your organization
Standard
Staff Augmentation End User FocusedStarts at
Our Standard plan features:
- 24/7 Remote Help Desk Support
- Event Monitoring and Backups
- Device Alert Response
- Anti-virus and Anti-malware
- Operational Reports
Pro
Scalable Managed IT Services Expert IT StrategyStarts at
Our Pro plan features:
- 24/7 Remote Help Desk Support
- Offsite Data Backups
- Technology Impact Evaluations
- Anti-virus and Anti-malware
- Annual Compliance Assessments
Elite
Full-service Cybersecurity Solutions Supports Highly Regulated IndustriesStarts at
Our Elite plan features:
- 24/7 Remote Help Desk Support
- Device Alert Monitoring
- Asset Inventory Logging
- Multifactor Authentication
- Incident Response Planning
Elite Secure
24×7 Security Operations CenterRansomware Guarantee
Starts at
Billed monthly
Our Elite Secure plan features:
- 24/7/365 Remote Help Desk Support
- Onsite Technical Support
- Redundant Backups
- Disaster Recovery
- DNS-layer Cybersecurity
For a full list of features included in each of our IT services plans, please see the comparisons below
Compare Our IT Services Packages
Standard Starting at $65 per user | Professional Starting at $145 per user | Elite Starting at $215 per user | Elite Secure Starting at $300 per user | |||
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Dedicated Support Team – Account Manager, Service Delivery Manager, Help Desk POD |
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People |
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Consultive Services |
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Dedicated Onsite Staff |
Optional | Optional | ||||
24×7 Remote Help Desk Support |
24x7x365 | |||||
End-User Support |
Online Support Portal |
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Third-Party Software Support |
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Vendor Management |
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Real-Time Support Chat |
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Cisco / Microsoft Communication Support |
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Backup, Server, and Network Monitoring |
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Proactive & |
Patch Management |
Advanced | Advanced | |||
Warranties, Maintenance, & License Management |
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Software & License Management |
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Offsite Backup Data |
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Annual Disaster Recovery (DR) Test |
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Onsite Technical Support |
Optional | Optional | Optional | |||
Strategy & Reporting |
Operational Reports |
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Automated IT Maintenance and Management |
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New & Existing Technology Impact Evaluation |
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Business Reviews & Budgeting |
Annual | Quarterly | Quarterly | |||
Asset Inventory |
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Technology Roadmap |
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Anti-virus and Anti-malware |
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Security Awareness E-Newsletter to all End Users (Quarterly) |
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Risk & Compliance Assessments |
Annual | Annual | ||||
vCSO Strategic Consulting (Basic*) |
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Basic |
Multifactor Authentication |
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End User Training / Social Awareness |
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Incident Response Planning |
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Vulnerability & Penetration Testing |
Quarterly | Quarterly | ||||
Cybersecurity |
Advanced Endpoint Protection |
Optional | ||||
Device-level Encryption Enforcement |
Optional | |||||
Advanced Spam Filtration |
Optional | |||||
DNS-layer Cybersecurity |
Optional | |||||
Advanced |
Threat Hunting |
Optional | ||||
Microsoft 365 Data Backup |
Optional | |||||
SOC-as-a-Service |
Optional | |||||
Security Information and Event Management (SIEM) |
Optional |

Since 1984, NetGain has delivered industry-leading IT talent and solutions to small- and medium-sized businesses across the south-central United States.
We know that your technology investment not only keeps your business running, it can propel it to the next level.
We’re excited to be a part of your organization’s growth.
