Message from the CEO: October 2017

NetGain Technologies team members love to celebrate, and we had many reasons to do so in the third quarter. Happy clients We count happy clients as our biggest successes, and Q3 saw many great reviews. There…

Baby Boomers and Gen Xers and the “T” word

Many Baby Boomers and early Gen Xers hope they can avoid the “T” word long enough to exit the workforce gracefully before having to adopt any more new technology.

What they really think of you: Putting Net Promoter Scores to use

In 2016, we began using the Net Promoter System (NPS) to analyze NetGain’s reputation among our clients. Simplicity is the key to the Net Promoter score. It’s a one-question survey and only one individual responds.

Why health care executives should be ahead of I.T.

80 percent of these executives stated that cyber-attacks had compromised their I.T. This trend will only get worse as time goes on. Not only do health care providers need to be aware and ready for the security breaches from the outside world, health care executives need to be ready for information breaches within their organizations.

Rule 3 of becoming a great place to work: Make your clients love you

In a hypercompetitive services industry, holding on to great clients cannot be an afterthought. It requires nothing short of a fanatical focus on client satisfaction. That also means direct listening from the front line employee all the way to the CEO. Making your clients love you could also mean VIP client appreciation gifts and client appreciation events.

5 reasons CEOs outsource their I.T.

Outsourcing used to be a dirty word. Today, successful companies contract support providers to handle functions that are unrelated to their core business.

The price you pay for poor service

Sure, there are low cost managed I.T. service providers (MSPs). They provide you with a low operational maturity level (OML) at a low monthly rate. These low-cost I.T. providers never really fix the problem, and they’re rarely qualified to provide you the support you need. If they’re just patching a problem, the core issue is never truly resolved, and you wind up dealing with it repeatedly. And if they aren’t giving you the support you need, you’re going to be spending more in the long run.

Sharpen your axe: A leadership lesson

Abraham Lincoln said, “Give me six hours to chop down a tree and I will spend the first four sharpening the axe.” There’s a leadership lesson there for business executives.

Rule 2 of becoming a great place to work: Spend time together

I’ve written previously that employee trips are part of a larger goal: Fostering great relationships between colleagues and motivating employees to view the company’s success as their own success. Now I’d like to add to the idea of incentive trips as a bonding experience by sharing additional ideas about spending time together as a company.