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IT Services Pricing

Award Winning IT Solutions for the Southeast & Midwest

Partnering with NetGain Technologies means gaining access to personalized, comprehensive IT support tailored to your business’s unique needs. Whether you require basic IT management or advanced cybersecurity solutions, NetGain ensures your organization receives expert support to drive success. With six strategically located offices from St. Louis, MO, to Chattanooga, TN, NetGain offers reliable, local support to keep your business running smoothly.

Managed IT Services Packages

NetGain offers tailored service levels designed to meet the unique needs of your business.

Standard

Staff Augmentation
End User Focused

Standard is best suited for when you want to retain existing IT staff. You can augment your IT team with a 24×7 help desk, letting your staff focus more on business-critical needs and strategy.
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Our Standard plan features:

  • 24/7 Remote Help Desk Support
  • Network & Server Monitoring
  • Patch Management
  • Anti-virus and Anti-malware
  • IT Vendor Support

Pro

Scalable Managed IT Services
Expert IT Strategy

Pro is best for mid-size and growing organizations. You unlock expert analysis and consultation services to push your business’ technology investment to the next level.
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Our Pro plan features (Standard+):

  • Proactive PC Replacement
  • Active Threat Hunting
  • Advanced Patching
  • Tech Impact Evaluation & Roadmap
  • Microsoft 365 Data Backup & MDR

Elite

Full-service Cybersecurity Solutions
Supports Highly Regulated Industries

The Elite package empowers your organization with industry-leading cybersecurity and consultation with a Virtual Chief Security Officer (vCSO). This package is best for highly regulated organizations, such as healthcare and financial services.
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Our Elite plan features (Pro+):

  • Annual Disaster Recovery Test
  • Risk & Compliance Assessments
  • vCSO Strategic Consulting
  • Multifactor Authentication for Admins
  • Social Awareness / End User Training

Elite Secure

24×7 Security Operations CenterRansomware Guarantee

Elite Secure includes everything NetGain’s award-winning support and security engineers have to offer. This package is best for mid-size and growing organizations in a highly regulated industry.
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Our Elite Secure plan features (Elite+):

  • Advanced Endpoint Protection
  • DNS-layer Cybersecurity
  • Advanced Ransomware Prevention
  • SOC-as-a-Service
  • SIEM
  • Password Management

For a full list of features included in each of our IT services plans, please see the comparisons below.

Compare Our IT Services Packages

Standard
Pro
Elite
Elite Secure
People
Dedicated Support Team – Client Success Manager, Service Delivery Manager, Help Desk POD
Consultive Services
Dedicated Onsite Staff
Optional
Optional
End-User Support
24×7 Remote Help Desk Support
Online Support Portal
Third-Party Software Support
IT Vendor Support
Real-Time Support Chat
Cisco / Microsoft Communication Support
Proactive & Infrastructure Support
Backup, Server, and Network Monitoring
Patch Management
Advanced
Advanced
Advanced
Warranties, Maintenance, & License Management
Offsite Backup Data
Proactive PC Replacement
Disaster Recovery (DR) Test
Annual
Annual
Onsite Technical Support
Optional
Optional
Optional
Strategy & Reporting
Operational Reports
Automated IT Maintenance and Management
New & Existing Technology Impact Evaluation
Business Reviews & Budgeting
Annual
Annual
Annual
Asset Inventory
Technology Roadmap
Cybersecurity
Anti-virus and Anti-malware
Security Awareness E-Newsletter to all End Users
Quarterly
Quarterly
Quarterly
Quarterly
Threat Hunting
Microsoft 365 Data Backup
Managed Identity Threat Detection & Response (ITDR)
Risk & Compliance Assessments
Annual
Annual
vCSO Strategic Consulting
Multifactor Authentication (MFA) for Admins
End User Training / Social Awareness
Incident Response Planning (IRP)
Vulnerability & Penetration Testing
Quarterly
Quarterly
Advanced Endpoint Protection
Optional
Device-level Encryption Enforcement
Optional
DNS-layer Cybersecurity
Optional
Advanced Ransomware Prevention
Optional
SOC-as-a-Service (SOCaaS)
Optional
Security Information and Event Management (SIEM)
Optional
Email Security Management
Optional
Password Management
Optional

See What Clients Say About Our Managed IT & Security Services

We have enjoyed a long relationship with NetGain. They know our business and are instrumental in helping assess our future needs. The engineers are critical to our continued ability to keep our own IT staff small while still achieving our goals.
Ragena MooreSVP / Operations Manager, First State Bank of Russellville
NetGain staff, from the leadership to the Help Desk personnel, to marketing folks are all outstanding. I continue to be impressed with the organization and its employees and the services they provide.
Guy AdamsPresident & CEO, Christian Appalachian Project
We have greatly appreciated the partnership and service that Netgain provides Kramer Davis Health every day. Thank you!
Thurman HolderVice President of Growth & Strategy, Kramer Davis Health
NetGain has been very attentive to our security needs and takes very good care of us. They help us with any IT needs we have and are very prompt in their response. They also give us input on new products that may be helpful for us and they do what they can to provide great service at an affordable cost.
Collegedale Credit Union
Information technology is a collection of tools that power my business and Technology OneSource assures reliability of those tools, which means my employees productivity is optimized.
Lecia PostSenior VP & CTO, Tower Community Bank

FAQs about NetGain's Managed IT Services Pricing

How Do I Understand IT Pricing Models? 

  • IT pricing models are typically based on per-user or per-device monthly fees, ranging from $99 to $250 per user. Understanding your business’s needs and comparing what’s included in each provider’s package ensures you get the best value for your investment.

What is Technology OneSource?

  • Technology OneSource is NetGain’s premium managed IT and cybersecurity service, offering tailored solutions to meet your business’s needs. It combines proactive support, advanced security, and expert guidance to help your organization thrive.

Why Are Managed IT Services Essential for Growing Small and Medium-Sized Businesses?

  • Managed IT services offer scalable solutions, proactive support, and cybersecurity, helping small and medium-sized businesses focus on growth while minimizing downtime and IT challenges.

How Many Years of Experience Does NetGain Have In IT Services?

  • With over 40 years of IT experience, NetGain brings expertise, reliability, and a proven track record. This longevity shows the ability to adapt to change, deliver quality solutions, and build lasting client relationships, giving businesses confidence in their IT partner.
NetGain managed security and IT services

Since 1984, NetGain has delivered industry-leading IT talent and solutions to small- and medium-sized businesses across the South-Central United States. 

We know that your technology investment not only keeps your business running, it can propel it to the next level. 

We’re excited to be a part of your organization’s growth.

Contact Us

Headquarters:
2031 Georgetown Road
Lexington, KY 40511

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Let's Get Started

Have questions for us? Call us at (844) 974-3358

Let's Get Started

Have questions for us? Call us at (844) 974-3358

Let's Get Started

Have questions for us? Call us at (844) 974-3358

Let's Get Started

Have questions for us? Call us at (844) 974-3358

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