Managed IT Services provider now offers information technology support 24×7 with their Technology OneSource solution
Lexington, Ky. (September 28, 2012) – NetGain Technologies is proud to announce it is expanding its Technology OneSource (managed IT services) offering to include 24×7 help desk support.
“We chose to create this next level of service because we saw a real need from our clients. We are always looking for the best ways to serve our customers and bring them the finest technology solutions,” explained Rob Wildman, Vice President of Operations for NetGain Technologies.
All Technology OneSource clients now have the opportunity to upgrade to the 24×7 service support for an extra charge. This change means organizations that operate hours other than eight to five – such as businesses with second or third shifts – can receive Technology OneSource service around the clock.
“Offering this service at all hours of the day will allow organizations to receive immediate help with their technology issues at any time,” said Wildman. “We are excited for those organizations to leverage this unique offering. Not all managed service providers have this type of capability.”
Ultimately, Technology OneSource provides the benefits of a fully trained and certified IT staff for a fixed fee. Organizations realize increased efficiencies and stabilized IT budgets. NetGain Technologies’ managed IT services have ranked on MSPmentor’s top 100 worldwide for a third consecutive year.
About NetGain Technologies:
NetGain Technologies is a leading provider in the design, procurement, implementation and management of high-performance IT solutions. With services ranked among the best in the world by MSPmentor and CRN Tech Elite, a multi-state regional footprint and a three decade pedigree; we’ve helped thousands of unique clients thrive by leveraging our best-in-class service and support programs.