Join the workplace of a lifetime at NetGain Technologies

If you think you’ve got what it takes, tell us why when you apply–even if there’s not a position listed.

NetGain Technologies is devoted to becoming ‘the workplace of a lifetime’. It’s one of our 10 core values as a company, known as the NetGain Way. If you think you have what it takes to join the team, apply below.

Current Opening

Tactical Remote Engineer

Lexington, KY
Job Description

About our Culture:

NetGain Technologies strives to create the Workplace of a Lifetime for all employees. We are heavily focused on culture at NetGain, and want to hire the best and brightest talent to help us achieve this goal. One of our top priorities is to have employees who feel appreciated and their ideas are heard. We want people to have fun when they come to work every day! We strive to live by our 10 core values and believe employees are able to see this through our actions. As a testament to this, NetGain Technologies has been named one of the Best Places to Work in Kentucky for the last 3 consecutive years!

 

Current Position Available:

Tactical Remote Engineer – Tier 1

Our Tier 1 TRE’s are the first line of defense when a client calls in for technical support. Some of the technical competencies that would be expected of a Tier 1 TRE are: workstation (software, printers, networking), server (AD, Exchange), basic VOIP, mobile device configuration, vendor management, and ticket escalation. This position is a very fast pace position requiring proficient multi-tasking and time management skills. Customer service skills are essential for this position. The Tactical Remote Engineer is responsible for clear and consistent communications with NetGain Technologies personnel and NetGain Technologies client contacts. The TRE also provides Technology OneSource services for NetGain clientele.

 

Certifications:

At NetGain Technologies we require all of our TRE’s to become certified. We would like for candidates to have a current A+, Network+ or Security + although they are not required. After joining our team, we require TRE’s to begin working toward the Microsoft MTA’s (within 90 days), then moving on to accomplish the MCSE, CCNA and VCP Certifications. Completion of certifications provides employees with additional compensation as well as opportunity for advancement. NetGain covers the cost of all (approved) certification exams and study materials.

 

Opportunity for Advancement:

The Tier 1 TRE has a wide range of opportunity for advancement and growth within the organization. The immediate next step would be to move into a Tier 2 TRE position, followed by the Tier 3 TRE position. For those two positions, completion of certifications and on the job training would be required. At NetGain, we also have Tactical Field Engineering positions, Technology OneSource Consulting Engineers, and Professional Services Engineers if an employee is looking to move into a field engineering role within the organization.

 

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Why Us

You want to work for a company that sees the world like you do. A company with core values like family first, we win as a team, and fearless pursuit of a better way. But you worry if a company like that really exists. It does.

Awarded a Best Places to Work for three consecutive years, we know it’s important to say what you mean. Fill out our online application, learn about our amazing culture, company, and careers, and join one of the best managed service providers in the world. Don’t miss this opportunity. Have the career you always wanted!

 

 

Benefits

  • Subscription to major Medical, Dental, and Vision insurance agencies
  • 401-K Profit Sharing Plan
  • Paid Time off and Flexibility of PTO days; observe 7 major holidays throughout the year
  • Career growth opportunities within the company; several skill levels of engineers
  • NetGain invests heavily in continued education for our System Engineers; ALL expenses for certifications and trainings are covered by NetGain
  • Monthly bonus incentive program for RSE’s upon meeting goals
  • Size of engineering team affords all SE’s a deep bench of experience to lean on/pull from
  • We have the BEST Clients!

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Thank you for your interest in becoming part of the NetGain team. We will respond to your inquiry at our earliest convenience.