Do you have excellent coordination and communication skills to help us create happy clients through effective managed services solutions?

If so, keep reading…

NetGain Technologies is devoted to becoming ‘the workplace of a lifetime’. It’s one of our 10 core values as a company, known as the NetGain Way. If you think you have what it takes to join the team, apply below.

Current Opening

TRE HelpDesk Tier 1 (Lexington KY)

Lexington, KY
Job Description

Since 1984, NetGain Technologies has been a leading provider of IT services and solutions. Our managed IT services are ranked among the best in the world by MSPmentor and CRN. With a multi-state regional footprint and a three-decade pedigree, we’ve helped thousands of unique clients thrive by leveraging our best-in-class services and solutions.

  • Serving the region since 1984, 6 offices in 5 states with national capabilities
  • 100% NetGain employed, U.S. based network operations center staffed 24×7
  • Staffed by a team of more than 130, with 88 engineers holding more than 250 certifications
  • Distinguished as a SOC 2, Type II certified company
  • Ranked by MSPmentor as a top 100 managed services provider since 2008
  • Named one of the best places to work in Kentucky since 2015
  • 200 companies currently trust NetGain Technologies to manage their I.T. network

Job Description:

NetGain Technologies is seeking qualified candidates for Full-Time Employment on our 24×7 Tactical Remote Engineering Team and Helpdesk to sit in our Lexington, KY office. The Tactical Remote Engineer (TRE) is a very high-profile position with the primary responsibilities of providing remote services to NetGain Technologies managed service clients. The position requires the use of excellent coordination and communication skills. The Tactical Remote Engineer is responsible for clear and consistent communications with NetGain Technologies personnel and NetGain Technologies client contacts. The TRE also provides Technology OneSource services for NetGain clientele.

Apply for more details. Second or Third Shift (will be sitting in our Lexington KY office)

Qualifications

  • We are looking for applicants who are Technical in nature and possess the following 3/4 skill sets/traits:
    • Familiar and able to work with Windows Server 2003/2008
    • Familiar and able to work with Exchange 2003/2007/2010
    • Familiar with basic networking
    • Familiar with End User Support (Windows XP/Vista/7, Printing, Microsoft Office 2003/2007/2010) (MCITP Desktop Tech a PLUS)

*Certifications are not required, but are preferred*

Professional Overview
  • In business since 1984
  • Family owned business with an excess of 130 associates
  • Large regional business with 6 locations across the Southeast Region
  • Ranked as a top MSP in the World by MSP Mentor
  • Member of 35B association; offerings services throughout the US
  • Professionally managed using Best in Class metrics and procedures
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Why Us

You want to work for a company that sees the world like you do. A company with core values like family first, we win as a team, and fearless pursuit of a better way. But you worry if a company like that really exists. It does.

Awarded a Best Places to Work in Kentucky since 2015, we know it’s important to say what you mean. Fill out our online application, learn about our amazing culture, company, and careers, and join one of the best managed service providers in the world. Don’t miss this opportunity. Have the career you always wanted!

 

 

Benefits

  • Subscription to major Medical, Dental, and Vision insurance agencies
  • 401-K Profit Sharing Plan
  • Paid Time off and Flexibility of PTO days; observe 7 major holidays throughout the year
  • Career growth opportunities within the company; several skill levels of engineers
  • NetGain invests heavily in continued education for our System Engineers; ALL expenses for certifications and trainings are covered by NetGain
  • Monthly bonus incentive program for RSE’s upon meeting goals
  • Size of engineering team affords all SE’s a deep bench of experience to lean on/pull from
  • We have the BEST Clients!

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Thank you for your interest in becoming part of the NetGain team. We will respond to your inquiry at our earliest convenience.