Do you have excellent coordination and communication skills to help us create happy clients through effective managed services solutions?

If so, keep reading…

NetGain Technologies is devoted to becoming ‘the workplace of a lifetime’. It’s one of our 10 core values as a company, known as the NetGain Way. If you think you have what it takes to join the team, apply below.

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Current Opening

Night Shift TRE HelpDesk Tier 1 (Lexington KY)

Lexington, KY

Job Description

Job Description:

NetGain Technologies is seeking qualified candidates for Full-Time Employment on our 24×7 Tactical Remote Engineering Team and Helpdesk to sit in our Lexington, KY office. The Tactical Remote Engineer (TRE) is a very high-profile position with the primary responsibilities of providing remote services to NetGain Technologies managed service clients. The position requires the use of excellent coordination and communication skills. The Tactical Remote Engineer is responsible for clear and consistent communications with NetGain Technologies personnel and NetGain Technologies client contacts. The TRE also provides Technology OneSource services for NetGain clientele.

Apply for more details. Second or Third Shift (will be sitting in our Lexington KY office)

Qualifications

We are looking for applicants who are Technical in nature and possess the following 3/4 skill sets/traits:
- Familiar and able to work with Windows Server 2003/2008
- Familiar and able to work with Exchange 2003/2007/2010
- Familiar with basic networking
- Familiar with End User Support (Windows XP/Vista/7, Printing, Microsoft Office 2003/2007/2010) (MCITP Desktop Tech a PLUS)

*Certifications are not required, but are preferred*

Professional Overview

In business since 1984
Family owned business with an excess of 130 associates
Large regional business with 6 locations across the Southeast Region
Ranked as a top MSP in the World by MSP Mentor
Member of 35B association; offerings services throughout the US
Professionally managed using Best in Class metrics and procedures

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Why Us

You want to work for a company that sees the world like you do. A company with core values like family first, we win as a team, and fearless pursuit of a better way. But you worry if a company like that really exists. It does.

Awarded a Best Places to Work in Kentucky since 2015, we know it’s important to say what you mean. Fill out our online application, learn about our amazing culture, company, and careers, and join one of the best managed service providers in the world. Don’t miss this opportunity. Have the career you always wanted!

Benefits

Subscription to major Medical, Dental, and Vision insurance agencies
401-K Profit Sharing Plan
Paid Time off and Flexibility of PTO days; observe 7 major holidays throughout the year
Career growth opportunities within the company; several skill levels of engineers
NetGain invests heavily in continued education for our System Engineers; ALL expenses for certifications and training are covered by NetGain
Monthly bonus incentive program for TRE’s upon meeting goals
Size of engineering team affords all SE’s a deep bench of experience to lean on/pull from
We have the BEST Clients!

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Thank you for your interest in becoming part of the NetGain team. We will respond to your inquiry at our earliest convenience.