The future of business leadership: What you need to know about operational maturity
Operational maturity doesn’t happen overnight. In fact, it takes years to fortify a strategy capable of securing operational maturity. In many ways, becoming operationally mature requires a focus on escalation policies and a business’s on-call evolution.
Go To PageRule 5 of becoming a great place to work: Jazz up new employee onboarding
“Jazz up new employee onboarding: Welcoming and training staff as part of the employee experience” is part 5 in a…
Baby Boomers and Gen Xers and the “T” word
Many Baby Boomers and early Gen Xers hope they can avoid the “T” word long enough to exit the workforce gracefully before ...
Rule 4 of becoming a great place to work: Bag your BHAG
One of Jim Collins's most innovative business strategies is the BHAG—the “Big Hairy Audacious Goal.” Five years ago, NetGain ...
What they really think of you: Putting Net Promoter Scores to use
In 2016, we began using the Net Promoter System (NPS) to analyze NetGain’s reputation among our clients. Simplicity is the ...
Why health care executives should be ahead of I.T.
80 percent of these executives stated that cyber-attacks had compromised their I.T. This trend will only get worse as time ...
Rule 3 of becoming a great place to work: Make your clients love you
In a hypercompetitive services industry, holding on to great clients cannot be an afterthought. It requires nothing short of ...
5 reasons CEOs outsource their I.T.
Outsourcing used to be a dirty word. Today, successful companies contract support providers to handle functions that are ...
The price you pay for poor service
Sure, there are low cost managed I.T. service providers (MSPs). They provide you with a low operational maturity level (OML) ...
Sharpen your axe: A leadership lesson
Abraham Lincoln said, “Give me six hours to chop down a tree and I will spend the first four sharpening the axe.” There's a ...
