Client Success Stories
Our Value To You
Discuss Your IT Strategy & Challenges
IT projects without a strategy are band-aids. The goal of our Managed IT Service Company is to discuss your business requirements and your growth plans so we can develop a strategy that will support those business goals.
Create Plan Aligned to Your Business Goals
Once we uncover what your goals are as an organization, we work with you to develop a managed IT services strategy that will support your business goals.
Execute Best-in-Class Plan by Managed IT Services Provider
We implement the short- and long-term best-in-class, proven process as your managed IT services partner for a fixed, monthly fee.
What is Managed IT Services?
When your business collaborates with our proven managed IT services program—Technology OneSource—you are able to devote your resources to making your business more competitive and your employees more productive.
Your business depends on IT
Leaders of growing companies often do not have a technical background. They may recognize that their technology infrastructure contributes to their scalability for continued progress, but they often see IT as a cost center, rather than as a competitive advantage. They are uncomfortable managing IT. Many wish they could just delegate the responsibility to Managed IT Service Provider.Continue Reading
As the region’s leading Managed IT Provider since 1984, we know that if technology is not working for our clients, they struggle to grow. But a one-size-fits-all solution is not appropriate. When we begin to work with new clients, we counsel them to:
- Contact Us: During this session, our business consultants learn more about your company’s unique challenges and goals
- Develop a strategy: NetGain’s consultants conduct a business review and identify the business impact of your current and future technology decisions
- Implement a guaranteed plan: With hundreds of clients from 10 to 500 employees, NetGain Technologies customizes IT solutions for successful businesses and guarantees our services
If you are uncertain that your IT processes and support are helping your company grow, you are not alone. Don’t wait for unhappy customers or frustrated employees to force changes. Be proactive and contact us today to become confident about your IT.
Savvy leaders do not seek their strategy advice from just anyone. When strategy requirements become more complex, that complexity affects almost every aspect of their business. Successful executives learn they must trust their technology partner like they trust their legal counsel.Continue Reading
But how do you really know whom to trust? We suggest starting with facts and good data. When NetGain begins working with a new business, we determine its unique technology baseline, then analyze the company’s data compared to that baseline and make recommendations for improved processes. When you become a member of our worldwide top-100 managed IT services program, Technology OneSource, we help you:
- Understand how your IT is performing compared to best-in-class metrics and your competitors
- Measure accountability
- Identify challenges before they occur
- Set a fixed budget for IT support and hardware
With a technology strategy customized to your business goals, you gain a comfortable and predictable environment. This gives you clarity to operational and capital investments required for future growth. If you require expert strategic advice, contact us today to start receiving regular documentation on your IT status. You don’t want to risk trusting someone less experienced.
Proactive Technology Management
Executives know the proactive approach is best. Unfortunately, they often find themselves feeling reactive when it comes to the IT that drives their business. Our Managed IT Service Company understands the challenge and has been helping business leaders develop a positive relationship with technology since 1984.Continue Reading
Solving the problem is simpler than you might think. When you become a member of Technology OneSource, our processes transform your existing environment. Our worldwide top-100 managed IT services program arms you with a proactive approach that monitors and maintains your equipment, provides you with documentation for external audits, and strengthens the foundation you need to grow.
Contact NetGain Technologies Managed IT Services Company today to find out more about a proactive approach and what it will mean for your business. The alternative is to continue waiting for problems to occur and address them on a “break/fix” basis. Continuing this reactive approach results in inefficiencies, including unproductive employees when systems are down.
Business leaders see value in staying focused on their core business. They want all of their employees to be engaged in the most productive tasks at any time to help the company fulfill its mission. Too often, everyday distractions pull people away from that mission.Continue Reading
In many businesses, network administration is a frequent victim of those distractions. “Network administration” is a primary responsibility of any IT management plan, encompassing IT administrative tasks, infrastructure maintenance and development, and support obligations. Network administration is often time-intensive and is typically overlooked by internal IT staff or less diligent service providers. As a result, many businesses fail to maintain current software versions and updates, which leaves them vulnerable.
Businesses that join our worldwide top-100 managed IT services program, Technology OneSource, benefit from a documented, proactive process that incorporates best-in-class network administration. That way you and your team stay focused on the work that drives your bottom line. Contact us today to learn how our approach works. Keep your business rolling with minimal distractions—or risk your business grinding to a halt if important back-end network oversight goes undone.
Reactive Support Services
As a business leader, you know efficiencies are key to scalable growth. Proactive technology management minimizes the number of problems that occur. However, because of the unpredictable nature of technology, anything can happen. And when it does, the processes we follow can mean the difference between success and failure.Continue Reading
For your employees, inefficient IT support processes can spiral quickly to lost production, lower moral, missed deadlines, and siphoning away the bottom line. For executives, understanding IT processes is a common struggle.
What are the key performance indicators (KPIs) for IT staff and systems, and how do you measure them? How quickly do problems get acknowledged? How quickly are they resolved? Do the same issues continue to reoccur? How many technology issues occur each day?
Best in class organizations have about 0.25 tickets per end user per day. So if you have 100 users, you should see about 25 tickets per day. Our IT consultants have been measuring these types of KPIs for a long time. And we can help you start to assess them, or improve your metrics. Contact us and we will compare your current situation with industry benchmarks and with NetGain’s best-in-class standards. Feel confident that your technology is supporting your business. Spiraling down is never fun, especially when it is your money.
Industries Who Typically Partner
With Our Managed IT Services Company
Banking & Finance
Banking & Finance
Compliance, audits, security—do not avoid technology, embrace it to improve your business.
Streamline processes, innovate improvements, and create efficiencies with IT.
Provide better client experience and align IT with HITECH & HIPAA regulations.
Use technology as a competitive advantage to provide knowledge & expert skill.
“We have been a long-time partner of NetGain and they ensure our technology is always operational and supports our growth strategy.”
Nick Melhuish, President
Algood Food Company
"Technology OneSource is more economical than building an in-house IT team and trying to keep up with the evolution of technology that is critical to our business."
Louis Prichard, President & CEO
"Information technology is a collection of tools that power my business and Technology OneSource assures reliability of those tools, which means my employees’ productivity is optimized."
Lecia Post, Senior VP & CTO
Tower Community Bank
About Our Managed IT Services
Use the form below and we’ll reach out to you to schedule a time to talk. During that meeting, we will provide you more information about us, ask some questions about how you deal with technology today, and determine a path to get you on track with your business goals.