We Can Help With Your IT

As the region’s leading IT consultant since 1984, we know that if technology is not working for our clients, they struggle to grow. But a one-size-fits-all solution is not appropriate. When we begin to work with new clients, we counsel them to:

1. Contact Us: During this session, our business consultants learn more about your company’s unique challenges and goals
2. Develop a strategy: NetGain’s consultants conduct a business review and identify the business impact of your current and future technology decisions
3. Implement a guaranteed plan: With hundreds of clients from 10 to 500 employees, NetGain Technologies customizes IT solutions for successful businesses and guarantees our services

If you are uncertain that your IT processes and support are helping your company grow, you are not alone. Don’t wait for unhappy customers or frustrated employees to force changes. Be proactive and contact us today to become confident about your IT.

But how do you really know whom to trust? We suggest starting with facts and good data. When NetGain begins working with a new business, we determine its unique technology baseline, then analyze the company’s data compared to that baseline and make recommendations for improved processes. When you become a member of our worldwide top-100 managed IT services program, Technology OneSource, we help you:

• Understand how your IT is performing compared to best-in-class metrics and your competitors
• Measure accountability
• Identify challenges before they occur
• Set a fixed budget for IT support and hardware

With a technology strategy customized to your business goals, you gain a comfortable and predictable environment. This gives you clarity to operational and capital investments required for future growth. If you require expert strategic advice, contact us today to start receiving regular documentation on your IT status. You don’t want to risk trusting someone less experienced.

Solving the problem is simpler than you might think. When you become a member of Technology OneSource, our processes transform your existing environment. Our worldwide top-100 managed IT services program arms you with a proactive approach that monitors and maintains your equipment, provides you with documentation for external audits, and strengthens the foundation you need to grow.

Contact us today to find out more about a proactive approach and what it will mean for your business. The alternative is to continue waiting for problems to occur and address them on a “break/fix” basis. Continuing this reactive approach results in inefficiencies, including unproductive employees when systems are down.

In many businesses, network administration is a frequent victim of those distractions. “Network administration” is a primary responsibility of any IT management plan, encompassing IT administrative tasks, infrastructure maintenance and development, and support obligations. Network administration is often time-intensive and is typically overlooked by internal IT staff or less diligent service providers. As a result, many businesses fail to maintain current software versions and updates, which leaves them vulnerable.

Businesses that join our worldwide top-100 managed IT services program, Technology OneSource, benefit from a documented, proactive process that incorporates best-in-class network administration. That way you and your team stay focused on the work that drives your bottom line. Contact us today to learn how our approach works. Keep your business rolling with minimal distractions—or risk your business grinding to a halt if important back-end network oversight goes undone.

For your employees, inefficient IT support processes can spiral quickly to lost production, lower moral, missed deadlines, and siphoning away the bottom line. For executives, understanding IT processes is a common struggle.

What are the key performance indicators (KPIs) for IT staff and systems, and how do you measure them? How quickly do problems get acknowledged? How quickly are they resolved? Do the same issues continue to reoccur? How many technology issues occur each day?

Best in class organizations have about 0.25 tickets per end user per day. So if you have 100 users, you should see about 25 tickets per day. Our IT consultants have been measuring these types of KPIs for a long time. And we can help you start to assess them, or improve your metrics. Contact us and we will compare your current situation with industry benchmarks and with NetGain’s best-in-class standards. Feel confident that your technology is supporting your business. Spiraling down is never fun, especially when it is your money.