Healthcare Industries & Managed IT
Between HITECH and HIPAA and myriad other regulatory compliance mandates, and implementing or upgrading an EHR solution, your business strives to provide outstanding service to patients or clients within the healthcare industry.
Electronic records, financial transactions, patient information, and day-to-day business all require a robust IT support structure. Companies in health-related fields are approaching complete dependence on technology. And that technology infrastructure has become ever more advanced and more complex. When technology allows your company to run more securely or more efficiently, it’s great.
But reliance on IT for a competitive edge has a downside: When the network is dark, your company is idle, and potentially at risk.
Healthcare companies are collaborating with managed IT services providers (MSPs) increasingly to ensure network uptime and expert oversight of expensive and complex but crucial IT systems.
Managed IT Benefits for Healthcare Businesses:
- Managed IT reduces internal employees’ time spent on IT maintenance, repair, and planning responsibilities
- The managed services model elevates your confidence in the dependability of your IT infrastructure
- Proactive management enhances your ability to comply with regulations
- IT Roadmapping allows scalability of systems that transition with your practice
- A managed IT program customized to your business will enhance operating efficiencies
- Proactive management of your systems will improve connectivity
Do I need managed IT if my EHR provider has a managed services solution?
EHR programs are designed to support core applications. Trying to use an EHR for full-service IT support introduces coverage gaps and service level mismatches that impede efficiency at fast paced healthcare providers. Typically, a local MSP with expertise in healthcare networks can provide more complete services.
As a healthcare organization, what do I need to look for in an IT provider?
Healthcare organizations are held to strict standards. They should look for IT partners that have achieved SOC 2 certification and that offer a business associate agreement (BAA). Review the free whitepaper The Bottom Line on Managed IT Services for additional factors to consider when choosing an MSP for your healthcare business.
Will using a managed services provider cover our healthcare organization under HIPAA compliance?
A highly-qualified managed service provider can design and implement the systems required to achieve HIPAA compliance. MSPs also can provide training for employees on the systems. HIPAA compliance includes employee behavior practices that cannot be controlled by a third party, however.