Where does your bank stand on the operational maturity continuum? During this webinar, financial institution specialists Henry Hawkins and Richard Taylor with Mountjoy Chilton Medley CPA firm and Robert Ney with NetGain Technologies defined operational maturity and explained the relationship between operational maturity and information technologies.

The audience learned:
  • What is operational maturity in banking and why is it important
  • The psychology behind Maslow’s Hierarchy of Needs relating OM
  • Examples of good and bad operational maturity in banking
  • How to improve a bank’s operational maturity
Robert Ney, author at NetGain Technologies
Robert Ney

Robert Ney joined NetGain Technologies in October 2011. The company’s Director of Banking and Managed Services helps community banks align information technology with their business objectives.

Henry Hawkins

Henry Hawkins has 25 years of experience in public accounting and now serves as Mountjoy Chilton Medley’s Financial Institution Services Director. His experience ranges from managing the audit, tax, and consulting services for financial institutions to working closely with business owners.

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