Technology OneSource clients are businesses nationwide whose operations depend on network uptime. Companies in healthcare, banking, manufacturing, construction, and professional services industries partner with NetGain Technologies to be assured of technology and communication dependability.
Remote Systems Engineers (RSEs): 24/7 service
NetGain Technologies’ RSEs staff our helpdesk around the clock for Technology OneSource v10 clients, the newest and most robust version of managed IT services in the program’s 15-year history. The only dark hours are NetGain-sanctioned holidays.
This staff of highly-credentialed engineers is capable of handling more than 95% of issues remotely, during the first call. The managed IT service industry average is 66%.
In addition to being skilled engineers, our RSEs are accommodating support assistants who create happy clients—as confirmed by client satisfaction scores in excess of 98%.
Helpdesk Live Feed
NetGain Technologies has made a live feed of our secure helpdesk accessible to Technology OneSource clients. To view the feed, you will be required to run InstallCamCliCtrl viewing software, which is available for free download here.
Prefer a guided tour of the NOC (Network Operations Center), click here.
*The Helpdesk Live Feed works best in Internet Explorer. If you experience issues, please try another browser.
Live Video stream is available Monday – Friday from 9 a.m. EST to 4 p.m. EST. Please return during that period to see the Helpdesk Live Feed.