Case Studies

  • I.T. case study: OctoChem

    I.T. snags slow growth of chemical samples fulfillment specialist OctoChem The Challenge After being in business 20-plus years, OctoChem “has grown exponentially over the past three years,” according to Denny Grant, the company’s general manager. Mark Langston, OctoChem’s president, recalls the technology struggles brought about by rapid expansion. “We outgrew our legacy systems and resources quickly. Our physical technology in the...

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  • I.T. case study: CareLink senior health care

    Founded in 1979, CareLink predates the explosive growth of information technology that is essential to successful charitable organizations today. The organizations’ vice president of finance recalls some growing pains as CareLink sought to enter the information age. Joyce Scates—Joy—remembers “a specific turning point for us. We realized that technology was going to be how we did business in the future. We had to get on board.” It was in the late 1990s. “We had some idea what software we needed,” Joy recalls. “But we had no idea how to configure everything and set up communications so that all of us—in six counties, many working from home—could all access and enter information in the same system.”

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  • I.T. case study: Camco Chemical Co.

    A few years after Camco Chemical Co. switched from internal information technology support to managed I.T. services, the company’s business began a phase of rapid growth. Camco’s expansion created an environment of wide-scale changes. Business processes and employee work responsibilities shifted, and the company’s technology infrastructure had to keep up with the changes.

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  • I.T. case study: Midwest Regional Bank

    A decade of rapid growth resulted in significant growing pains for Midwest Regional Bank. As the bank expanded, it adopted and utilized a forward-looking technology infrastructure to support its clients.

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  • City of Georgetown, Ky

    Late in 2013, Georgetown’s city leadership determined the best solution for scalable technology to meet the present and future needs of its citizens and businesses would be a managed I.T. services provider (MSP).

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  • Merrick Management

    When Merrick Management's server area network (SAN) permanently failed recently, it resulted in a catastrophic data loss that could have had a harsh impact on the company

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  • LexArts

    Like many nonprofit companies, LexArts experienced growing pains as technology’s role increased in the organization’s daily operations. With cost in mind, LexArts leadership sought to update or upgrade “dated equipment that slowed productivity and efficiencies.”

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  • Community Banks

    Two community banks recently sought counsel from NetGain Technologies to improve their IT audit outcomes. "Bank A" anticipated a poor IT examination. "Bank B" needed to recover from a negative IT audit.

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  • NetGain Technologies: Internal VDI solution

    In late January 2016, severe winter weather caused hazardous travel conditions in central Kentucky. The commonwealth’s governor and Lexington’s mayor both issued official statements January 22 advising businesses to close for the day to limit traffic on roadways. Because NetGain’s 24/7 network operations center remotely supports outside clients, its staffers have always been “essential employees” whose critical services become even more important during crises. NetGain's team of engineers—with shifts staggered around the clock—had always reported for duty regardless of weather or other emergency conditions.

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  • Lexington Public Library: Cisco phone system upgrade

    Within six weeks, library staff members were as confident on the new system as they had been prior to the upgrade—and were enjoying a range of new and substantially enhanced communications features.

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