Unified Communications / Collaboration
Many employers are looking for ways to improve their team’s productivity. In addition, they are dealing with an increase in demand for instant and accurate communication across an expanding array of platforms.
Unified communications integrates real-time communications such as instant messaging, presence information, telephony, and video conferencing with non-real-time communication, including voicemail, email, SMS and fax. This enables your employees to stay better connected with faster access and response times that will improve productivity and have a positive impact on the bottom line.
Major benefits of unified communications:
- Boost employee productivity
- Supply faster access to people and information
- Secure remote access to your network, anytime, anywhere
- Use of any device – smartphones, tablets, PCs, laptops and more
- Accelerate time to market
- Save money on travel expenses with real-time video conferencing
What is unified communications?
Unified communications (UC), which is increasingly becoming known as collaboration, is the integration of two or more communication services into a single interface. These communication services include telephony, video conferencing, instant messaging, presence, voicemail and email.
What benefits will my company gain from unified communications?
Knowing a person’s availability and being able to reach the right person the first time is key. UC helps to reduce the number of voicemail and email messages sent and received by your employees, saving time and reducing the frustration experienced by information workers. Using UC to connect and collaborate with local and remote employees allows for better decision-making in near real-time. A good UC infrastructure can connect remote team members into a cohesive structure, leveraging the skills of team members regardless of location. Being able to communicate and collaborate with IM allows teams to concentrate on innovating instead of troubleshooting complicated, unreliable tools.
How can I justify the cost of a unified communication system?
Companies with multiple sites typically spend 30 to 40 percent of their long distance phone charges communicating internally. To avoid this expense, traffic should be moved to the corporate WAN. If you deploy your own web and audio conferencing, you can reduce those service charges even further. As part of a VoIP project, call flow can be centralized, which cuts down on the number of trunks needed to carry the same traffic. UC applications can now operate on virtualized servers, which drives the cost down even further. Consolidating UC capabilities will optimize software licenses, while driving down management and staffing costs. There are also soft cost savings to be realized by corporate adoption of the tools which improve employee productivity and customer satisfaction by connecting clients to the right staff member as quickly as possible.
How do I achieve operational ROI for unified communications?
These tools help you change the way you operate your business. Organizations can cut or avoid travel expenses, reduce infrastructure footprint, and lower energy spend. Although every situation is different, it is possible to achieve 100 percent ROI in five years and payback periods of 21 to 40 months.
How do I achieve productivity ROI using unified communications?
Organizations are always trying to improve employee productivity. UC tools can help employees make rapid, well-informed decision which will speed up time to market, streamline the sales cycle and enhance product development.
How do I achieve strategic ROI using unified communications?
Despite being the hardest to measure, strategic ROI often yields transformative outcomes. Since consumers are the lifeblood of an organization, strengthening customer satisfaction and loyalty is critical. UC tools can help reinvent the customer service concept, along with business models, providing new entrants into a given market with a built-in competitive advantage.